Natalie McCrae
CRM strategy & commercial growth
20 years connecting customer insight to commercial decisions at board level. Leads every client engagement from strategy through to execution.
Who we are
The same people from the first conversation to the last campaign.
Clients include
CRM strategy & commercial growth
20 years connecting customer insight to commercial decisions at board level. Leads every client engagement from strategy through to execution.
Retail segmentation
Architect of our behavioural modelling methodology. Finds the patterns in customer data that standard analytics frameworks miss.
Analytics
Deploys and maintains the segmentation models. Supports adoption and knowledge transfer so the insight stays in the business.
Creative and tech lead
Creative and technical lead for CRM. Turns briefs into clean design and reliable builds, with strong QA and delivery focus.
Design innovator
Designer and front-end specialist. Builds crisp, channel-ready creative and codes templates that stay true to the design.
Full-stack developer
Full-stack developer supporting dynamic content and APIs. Helps connect data to templates with stable, testable integrations.